Manager, Information Technology Management

| Job Description - Manager, Information Technology Management (2604869)

Manager, Information Technology Management-(2604869)
Grade:P5
Contractual Arrangement:Fixed-term appointment
Contract Duration (Years, Months, Days):2 Years
Job Posting: Nov 9, 2026, 9:06:58 AM
Closing Date: Nov 30, 2026, 5:59:00 PM
Primary Location: Congo-Brazzaville
Organization: AF/GMC General Management and Coordination
Schedule: Full-time
IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device's system settings.
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OBJECTIVES OF THE PROGRAMME
The GMC Cluster supports WHO’s regional and country operations through coherent administrative, logistical, and operational frameworks, and application of the best practices in the areas of the Cluster's overall responsibility.
Through an integrated service delivery model, including a dedicated support hub, the Cluster supports country offices and the regional office, enhancing operational efficiency, consistency and responsiveness across the Region.
The objective of ITM is to carry out in an efficient and reliable manner all activities related to informatics, telecommunications and communication systems and technologies, at both strategic and operational levels for the African region of WHO.
DESCRIPTION OF DUTIES
The incumbent will be expected to perform the following duties:
1. Lead, manage and motivate a team of Professional and support ITM staff responsible for the    design and delivery of all the ITM-related activities in the WHO African Region;
2. Provide leadership and oversight for the planning, development, implementation, and maintenance of ICT systems, policies, and strategies in the WHO African Region;
3. Lead the transformation of ICT into a driver of business innovation, promoting automation, real-time data applications, artificial intelligence, and standardization across all operations. Oversee the roll-out and optimization of cloud services and tailored connectivity solutions, enhancing service quality and fostering greater autonomy at country office level.
4. Guide the design and implementation of modern, flexible workplace solutions to support secure, seamless remote work and a digitally enabled workforce.
5. Strengthen capacities of local IT teams to support the gradual decentralization of IT services, empowering country offices to effectively manage and troubleshoot ICT challenges.
6. Oversee and coordinate Information and Communication Technology activities, procedures and activities within the region;
7. Ensure the streamlined operation of the ITM unit in alignment with WHO and AFRO strategic objectives;
8. Identify, recommend, develop, implement, and support cost-effective ITM solutions for all aspects of the organization;
9. Define and implement ITM standards, policies, procedures and best practices to ensure high quality of services across the region;
10. Coordinate the design, development, maintenance and upgrade of all ICT services and systems in the region. This includes the: Global Management System (GSM) and Business Management Services (BMS), WHO Identity System (WIMS), Global Private Network (GPN), Users' IT devices; wiring, switching and         telecommunication infrastructure, data centres, web-based systems and corporate and health database applications and systems;
11. Coordinate the regional ICT steering committee and systematic technical review of ICT initiatives, in collaboration with WHO global IT, technical clusters and country offices, to reduce duplication and ensure alignment with organizational priorities, architecture and security standards;
12. Establish consolidated reporting of ICT expenditure and consumption, including cloud financial management (FinOps), in collaboration with finance and procurement, and identify opportunities to optimize cloud resources, applications and licences;
13. Develop and maintain a regional ICT service catalogue with standardized cloud and connectivity offerings, transparent costs and agreed service levels, adapting solutions to country operating conditions and monitoring user satisfaction and operational benefits;
14. Design, develop, implement and manage IT Business Continuity and Emergency plans for the Regional and Country offices;
15. Ensure ICT systems security and redundancy region wide.
REQUIRED QUALIFICATIONS
Education
Essential:
Advanced University (Master's degree or equivalent) in computer science, telecommunication or information systems engineering, software engineering, cybersecurity, data science, and network engineering.
Desirable:
Additional degrees, certifications and courses in information systems, management and telecommunications as part of the continuous learning are desirable.
Experience
Essential
10 years of progressive responsible experience in developing and managing information and communications Technologies systems, including several years at international level; proven track record in managing and delivering highly complex IT projects and staff management.
Desirable
Good knowledge of programme planning and management.
Skills
• The role requires strong strategic leadership and management skills to guide multidisciplinary ICT teams and drive digital transformation across the Region.
• It demands expertise in ICT strategy development,
• including automation, real-time data systems,
• AI, cloud infrastructure, and modern workplace solutions to enable secure, flexible, and decentralized operations.
• Proven ability to implement cost-efficiency measures, strengthen accountability, and build local IT capacities is essential.
• Advanced project management, analytical, and problem-solving skills are required to ensure business continuity and support in complex, multi-country contexts.
• Ability to coach and mentor other team members and provide capacity building support to peers in country offices; experience in leading knowledge management and sharing initiatives.
• Familiarity with WHO IT systems and operational needs is an asset.
WHO Competencies
1. Teamwork
2. Respecting and promoting individual and cultural differences
3. Communication
4. Producing results
5. Moving forward in a changing environment
Use of Language Skills
Essential: Expert knowledge of English. Intermediate knowledge of French.
Desirable: The above language requirements are interchangeable.
REMUNERATION
WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 103,165 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 3894 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.